Terms of Service

1. Acceptance

By accessing or using Snowdesk (“Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

2. The service

Viveli SA provides Snowdesk, ski school management software, including scheduling, CRM, payroll, staff management, assignment automation, and white-label client booking portals. Features available to you depend on your subscription plan.

3. Accounts and access

You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorised access at security@viveli.ch. Multi-factor authentication is available and strongly recommended for all accounts.

Role-based access controls within the platform are your responsibility to configure appropriately for your organisation.

4. Acceptable use

You may not use the Service to: violate any applicable law; transmit harmful, fraudulent, or deceptive content; attempt to access systems or data you are not authorised to access; interfere with or disrupt the Service; or resell or sublicense access to third parties without our written consent.

5. Data and privacy

Your use of the Service is governed by our Privacy Policy. You retain ownership of data you input into the platform. You grant Viveli a limited licence to process that data to provide the Service. We act as a data processor for end-user (client) data on your behalf. You are responsible for maintaining your own backups of critical data and for testing your recovery procedures.

6. Payment and billing

Subscription fees are billed annually in advance unless otherwise agreed. Prices are exclusive of applicable taxes. We will provide at least 30 days notice of price changes. Refunds are not provided for partial periods except where required by law.

Viveli charges no booking fees or transaction fees. The only charges are your subscription fee.

7. Service availability

We build Snowdesk for always-on reliability and monitor it around the clock. The Service is nonetheless provided on an “as is” and “as available” basis, and we do not warrant that it will be uninterrupted or error-free. Planned maintenance is communicated in advance where possible. Where the Service is materially unavailable during a billing period for reasons within our control, your sole and exclusive remedy is a service credit of up to 5% of that period’s fee. We are not liable for unavailability caused by circumstances outside our reasonable control (force majeure, third-party infrastructure failures).

8. Intellectual property

Snowdesk, including its software, design, and content, is the intellectual property of Viveli SA. You retain ownership of your data. Nothing in these Terms transfers intellectual property rights.

9. Limitation of liability

To the maximum extent permitted by law, Viveli’s total liability to you for any claim arising from the Service shall not exceed the fees you paid in the 12 months preceding the claim. In no event will Viveli be liable for lost profits, loss of business or revenue, business interruption, loss or corruption of data, reputational harm, or any indirect, incidental, consequential, special, or punitive damages, even if advised of the possibility. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Termination

Either party may terminate the agreement with 30 days written notice at the end of a billing period. We may terminate immediately for material breach of these Terms. On termination, you may export your data for 30 days before it is deleted.

11. Governing law

These Terms are governed by the laws of Switzerland. Disputes will be subject to the exclusive jurisdiction of the courts of Switzerland, except where mandatory consumer protection laws require otherwise.

12. Changes to these terms

We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.

13. Contact

Legal enquiries: legal@viveli.ch

General: hello@viveli.ch